TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.
Please check you junk mail as some customers find this email is redirected to this folder.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.
PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.
THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.
MISSING PARCELS
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.
INCORRECT INFORMATION
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at [email protected] and we will attempt to correct the mistake.
STORE PICKUP
PLEASE NOTE: If you are unable to collect from Geelong, Victoria, DO NOT pick this option, as your parcel will be held in our store.
You will receive an email when your parcel is ready to be picked up at the address below. Please ensure to bring your receipt or ID to pick up your purchase.
Lucky Strike Gold
120 Bellarine Highway, Newcomb, VIC 3219.
ORDER INFORMATION
Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at [email protected] and we will attempt to correct the mistake.
We know how amazing it is to get the product right first go! Please email us at [email protected] to ask any further questions about products if you are unsure.