Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.
Please check you junk mail as some customers find this email is redirected to this folder.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.
PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.
THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at email@example.com and we will attempt to correct the mistake.
PLEASE NOTE: If you are unable to collect from Warrnambool, Victoria, DO NOT pick this option, as your parcel will be placed in our store.
You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to bring your receipt to pick up your purchase.
Lucky Strike Gold
45 Mercer St, Geelong Vic 3220
Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at firstname.lastname@example.org and we will attempt to correct the mistake.
We know how amazing it is to get the product right first go! Please email us at email@example.com to ask any further questions about products if you are unsure.
We are happy to exchange your product if you change your mind for a credit note, on the strict conditions that it is:
No returns on sale items for change of mind.
Once your return is received at our warehouse, you will be issued with a Credit Note via email, which will allow you to repurchase any item of your choice. Credit notes are valid for 12 months.
STEP 1: Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels.
Lucky Strike Gold
45 Mercer St, Geelong Vic 3220
Please ensure you include your name and address.
STEP 2: Returned products are assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email. If your return does not satisfy the above conditions it will not be accepted and will be returned to you.
Yes, we are happy to hold another item in exchange. Once we receive the original item back we will send you your new item. Postage will need to be paid again.
The Lucky Strike Team pride themselves in hand checking every item and thoroughly inspecting all goods before they are sent out to you.
We do not offer refunds for change of mind but are happy to exchange the item.
Lucky Strike Gold is happy to help you out with a refund if the product you have purchased is:
If you wish to return your product/s to change the item or for change of mind you are eligible for a credit only. Your credit note will last 12 months from the date of issue. You are only eligible to receive a full refund if the goods are faulty and can’t be easily fixed or replaced or are not as described. When waiting for your item to be returned to our Warehouse please continue to pay your payments.
You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person’s card or details without consent, we will not hesitate to report them to the Australian Federal Police.
Currently all parcels are being shipped as normal. In the event that the government decide to shut down retail, shipments may be delayed. Your parcels will be sent out as soon as possible.
If you need further assistance regarding our policy we recommend emailing us at firstname.lastname@example.org. if you are unable to contact us this way you may call our online support at 03 52215400 (Shop Hours Mon-Fri 9am-5pm AEST)